RA 11967 (Internet Transactions Act of 2023) regulates online consumer transactions in the Philippines. The law primarily affects e-commerce, but elements apply to any business website handling consumer-facing transactions.
Required disclosures
Business identification.
- Registered business name
- Business address
- Contact information (email, phone)
- SEC, DTI, or BIR registration number
Product/service details.
- Clear descriptions
- Prices including all charges
- Stock availability
- Specifications
Terms and conditions.
- Visible and accessible
- Acceptance required before purchase
- Clear language
Dispute resolution.
- Process for handling complaints
- Refund and return policies
- Customer service contact
Consumer protections
Pre-purchase information. Customers must see all charges before committing. No surprise fees at checkout.
Cancellation rights. Specific periods for canceling transactions for certain product categories.
Refund processes. Clear policies on refunds.
Order confirmation. Confirmation of every transaction with receipt details.
Practical compliance
Standard e-commerce website builds today include all of this:
- About page with business identification
- Product pages with full pricing and specifications
- Terms and Conditions page
- Privacy Policy
- Returns and Refunds policy
- FAQ
- Contact information
Budget
Compliance content is included in Business tier and above e-commerce builds.
ITA compliance review needed? Send your details through the contact page for a specific recommendation within one Philippine business day.
This article is general guidance, not legal advice. RA 11967 and its DTI Implementing Rules continue to evolve. For your business’s specific obligations under the ITA, consult a Philippine-licensed lawyer.
Frequently asked questions
- What does the Internet Transactions Act require?
- Business identification (name, address, contact), product/service descriptions, pricing transparency including hidden charges, terms and conditions visible, refund and dispute resolution processes, and DTI registration for online businesses.
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